Terms and Conditions

1. Introduction

Welcome to Vantelee, your premier destination for luxury gold jewelry. These Terms and Conditions govern your use of our website and services. By accessing our website, placing orders, or using our services, you agree to be bound by these terms. If you do not agree with any part of these terms, please do not use our services.

Vantelee specializes in hypoallergenic, non-tarnish 18K gold coated jewelry pieces. We are committed to providing high-quality products and exceptional customer service.

2. Definitions

• "Website" refers to vantelee.com and all associated pages
• "Services" refers to our website, products, and customer support
• "Products" refers to all jewelry items available for purchase
• "User," "You," "Your" refers to any individual accessing our website
• "Company," "We," "Our" refers to Vantelee and its affiliates

3. Account Registration and Use

To access certain features of our website, you may be required to create an account. You are responsible for:

• • Providing accurate and complete information during registration
• • Maintaining the confidentiality of your account credentials
• • All activities that occur under your account
• • Notifying us immediately of any unauthorized use

We reserve the right to terminate accounts that violate these terms or engage in fraudulent activities.

4. Products and Services

Product Availability: All products are subject to availability. We reserve the right to discontinue any product at any time without notice. Product images are for illustrative purposes only and may not reflect the exact appearance of the actual item.

Product Quality: Our jewelry is crafted with premium materials and features hypoallergenic, non-tarnish coatings. While we maintain high quality standards, natural variations may occur in handmade pieces.

Pricing: All prices are listed in KES (Kenyan Shillings) and are subject to change without notice. Prices do not include applicable taxes or shipping fees.

5. Ordering and Payment

Order Acceptance: By placing an order, you warrant that you are legally capable of entering into binding contracts and are at least 18 years old.

Payment Methods: We accept various payment methods including M-Pesa, Airtel Money, Visa, and Mastercard. All payments must be completed before order processing begins.

Order Cancellation: Orders can be cancelled within 2 hours of placement. After this period, orders will be processed and cannot be cancelled.

6. Shipping and Delivery

Shipping Methods: We offer various shipping options with different delivery times.

Delivery Areas: We currently ship to all major cities and towns in Kenya. Delivery times may vary based on location.

Risk of Loss: Risk of loss and title for items purchased pass to you upon delivery of the items to the carrier. We are not liable for any delays caused by the shipping carrier.

Delivery Issues: If you experience delivery issues, please contact our customer service within 48 hours of the expected delivery date.

7. Returns and Refunds

Return Policy: We accept returns within 24 hours of delivery for items in their original condition and packaging.

Return Process: To initiate a return, contact our customer service team. Returns must be shipped back to us at your expense using a trackable shipping method.

Refund Processing: Refunds will be processed within 14 business days of receiving the returned item. Refunds will be issued to the original payment method.

Non-Returnable Items: Custom or personalized items, sale items marked as final sale, and items showing signs of wear are not eligible for return.

8. Privacy and Data Protection

Your privacy is important to us. We collect, use, and protect your personal information in accordance with our Privacy Policy, which is incorporated into these terms by reference.

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

9. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, audio clips, digital downloads, and software, is the property of Vantelee and is protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from any content on this website without our express written consent.

10. Prohibited Uses

You agree not to use our website or services to:

• • Violate any applicable laws or regulations
• • Infringe upon the rights of others
• • Transmit harmful, offensive, or inappropriate content
• • Attempt to gain unauthorized access to our systems
• • Interfere with the proper functioning of our website
• • Engage in fraudulent activities

11. Limitation of Liability

To the maximum extent permitted by law, Vantelee shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, arising out of or relating to your use of our services.

Our total liability to you for any claims arising from these terms or your use of our services shall not exceed the amount you paid for the specific product or service giving rise to the claim.

12. Indemnification

You agree to indemnify and hold harmless Vantelee, its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses arising out of or relating to your use of our services or violation of these terms.

13. Governing Law and Dispute Resolution

These terms shall be governed by and construed in accordance with the laws of Kenya. Any disputes arising from these terms or your use of our services shall be resolved through binding arbitration in accordance with Kenyan law.

14. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of our services after any changes constitutes acceptance of the modified terms.

We will notify users of significant changes via email or through a notice on our website.

15. Severability

If any provision of these terms is found to be unenforceable or invalid, the remaining provisions will continue to be valid and enforceable to the fullest extent permitted by law.

16. Contact Information

For any questions regarding these terms and conditions, please contact us:

• • Phone: +254115450255
• • Address: StarMall A21
• • Website: www.vantelee.com

17. Entire Agreement

These terms and conditions, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Vantelee regarding your use of our services.